Your privacy is extremely important to us! This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://cococase.jp.

The terms "You," "Your," "Yours" and "User" refer to the entity/person/organization using our site. When this Policy mentions "We", "Us," and "Our" it refers to COCO case and its subsidiaries and affiliates. “Site” refers to https://cococase.jp and its android and iOS mobile app

This Privacy Policy is governed by our Terms of Services.

For any questions regarding this Policy or any requests regarding the processing of personal data, please contact us at admin@interiorltd.jp.

1. INFORMATION WE COLLECT FROM YOU

We collect the information You provide us and this information is necessary for the adequate performance of the contractual arrangement which is in place between You and us and allow us to comply with our legal obligations.

  • Account Signup Information. When You create the account, we ask You to provide the signup information, such as Email, Name, Surname, Phone, Username, Passwords, Personal Number, Address.
  • Communication, chats, messages. When you communicate with us through email or any other way, we collect information about your communication and any information You choose to provide or disclose. In order to answer your request, we may access information provided by email, chats, purchase history, etc.
  • Payment Information. To order and use features of Site, we may require you to provide certain financial information in order to facilitate the processing of payments. We collect your Credit or debit card number, Credit or debit card type, Credit or debit card expiration date, Billing address, Tax number, Name and surname.
  • Login information. We collect Login information if You are logging to our account with Authentication Data.

2. INFORMATION WE COLLECT AUTOMATICALLY

When you use our Site or contact us directly we may collect information, including your personal information, about the way you act in our Site, the services You use and how You use them.

This information is necessary for the adequate performance of the contract between You and us, to enable us to comply with legal obligations and given our legitimate interest in being able to provide and improve the functionalities of the Site.

  • Log data and Device information. We automatically collect log data and device information when you access and use the site, even if you have not created an Account or logged in. That information includes, among other things: Internet protocol (IP) addresses, Browser type, Internet service provider (ISP), Referring/exit pages, Operating system, Date/time stamp, Clickstream data.
  • Tracking technologies and Cookies. We use Cookies, Beacons, Tags, CI codes (click tracking), ISC (source tracking), ITC (item tracking codes), Phone model, Device ID, Customer number. We also automatically collect information about the device's operating system .
  • Geo-location data. We collect information about your approximate location as determined by data such as your IP address to offer you an improved user experience. Such data may be collected only when you access the Site using your device.
  • Usage information. We use a tool called "Google Analytics" to collect information about your interactions with the Site (what pages you visit, such as the pages or content you view, your searches for Listings, bookings you have made, and other actions on the Site. In consequence, Google, Inc. plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this Site). For more information please visit Google.
  • Publicly available personal Information.

3. THE WAY WE USE YOUR INFORMATION

We process your information adhering to the general data processing principles.

We may use the information we collect through our Site for a number of reasons, including to:

  • to identify user
  • to create account
  • to create trusted environment
  • to create statistics and analyze market
  • to stay connected
  • to customize marketing
  • to send billing information
  • to manage user orders
  • to contact user
  • to improve services
  • to ensure data security and prevent fraud
  • to comply with applicable laws
  • to request feedback
  • to post testimonials
  • to provide support

We will normally collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate business interests.

4. DIRECT MARKETING

We may use your provided contact details for direct marketing. These direct marketing offers, depending on your preferences, may be personalized taking into account any other information which you have provided to us (e.g. location, social media profile information, etc.) or we have collected or generated from other sources as described below.

If you wish to withdraw the consent for direct marketing, and refuse to receive information from us, you may exercise such an option at any time you wish by updating your preferences in your account, following the instructions to unsubscribe in the received email.

5. HOW WE MAY SHARE YOUR INFORMATION

Site may send user information like email address to its mobile app provider Vajro and to Shopify if you use social login (Facebook, Google, Apple) or a one time code.

Site may use (currently or in the future) analytical tools like Google Analytics, Firebase Analytics, Clevertap and Appsflyer.

We may also disclose your information to third parties:

  • where required by law or regulatory requirement, court order or other judicial authorization;
  • in response to lawful requests by public authorities, including for the purposes of meeting national security and law enforcement requirements;
  • in connection with the sale, transfer, merger, bankruptcy, restructuring or other reorganization of a business;
  • to protect or defend our rights, interests or property, or that of third parties; (e) to investigate any wrongdoing in connection with our products and services;
  • and to protect the vital interests of an individual.

6. COOKIES

Cookies are small text files stored by your browser on your computer when you visit our Site. We use cookies to improve our Site and make it easier to use. Cookies permit us to recognize users and avoid repetitive requests for the same information.

Cookies from our Site cannot be read by other Sites. Most browsers will accept cookies unless you change your browser settings to refuse them.

Cookies we use on our Site:

  • Strictly necessary cookies - These cookies are required for the operation of our Site. They help us to show you the right information, customize your experience, and allow us to implement and maintain security features as well as to help us detect malicious activities. Without these cookies operation of the Site would be impossible or its functioning may be severely affected.

You may find more information about how to delete cookies, as well as the other useful information related to the use of the cookies, on the website http://www.allaboutcookies.org/.

7. SENSITIVE INFORMATION

We do not collect sensitive information such as political opinions, religious or philosophical beliefs, racial or ethnic origin, genetic data, biometric data, health data or data related a sexual orientation.

Please do not send, upload, or provide us any sensitive data and contact us using the contact details below if you believe that we might have such information. We have a right to delete any information we believe might contain sensitive data.

8. PAYMENT INFORMATION

Please refer to the privacy policy which is available in our website https://cococase.jp.

9. THIRD PARTY LINKS

Our Site may have links to other websites. Please review their privacy policies to learn more about how they collect and use your personal data, because we do not control their policies and personal data processing practices.

10. RETENTION

We retain your personal information to provide services to you and as otherwise necessary to comply with our legal obligation, resolve disputes, and enforce our agreements.

We will retain your personal information as long as we need it to provide services to you, unless we are otherwise required by law or regulations to retain your personal information longer.

11. SECURITY

We have implemented security measures designed to protect the personal information you share with us, including physical, electronic and procedural measures. Among other things, we regularly monitor our systems for possible vulnerabilities and attacks.

Regardless of the measures and efforts taken by us, the transmission of information via the internet, email or text message is not completely secure. We do not guarantee the absolute protection and security of your personal information or any other User Content you upload, publish or otherwise share with us or anyone else.

We therefore encourage you to avoid providing us or anyone with any sensitive information of which you believe its disclosure could cause you substantial or irreparable harm.

If you have any questions regarding the security of our Site or Services, you are welcome to contact us at admin@interiorltd.jp.

12. YOUR RIGHTS

You are entitled to a range of rights regarding the protection of your personal information. Those rights are:

  • The right to access the information we have about you. If you wish to access your personal information that we collect, you can do so at any time by contacting us at admin@interiorltd.jp
  • The right to rectify inaccurate information about you. You can correct, update or request deletion of your personal information by contacting us using the contact details provided below.
  • The right to object to the processing. When we rely on your consent to process your personal information, you may withdraw consent at any time by contacting us using the contact details provided below. This will not affect the lawfulness of processing prior to the withdrawal of your consent.
  • The right to lodge a complaint. You can raise questions or complaints to the national Data Protection Agency in your country of residence in the event where your rights may have been infringed. However, we recommend attempting to reach a peaceful resolution of the possible dispute by contacting us first.
  • The right to erase any data concerning you. You may demand erasure of data without undue delay for legitimate reasons, e.g. where data is no longer necessary for the purposes it was collected, or where the data has been unlawfully processed.

If you choose to delete your account and all associated data (or specific parts of it), send an email to admin@interiorltd.jp requesting deletion of data. We'll process your request and delete all account data within (x [Max: 30]) days. You will receive an email confirmation as soon as it is done.

13. APPLICATION OF POLICY

This Policy applies only to the services offered by our Company. Our Policy does not apply to services offered by other companies or individuals, including products or sites that may be displayed to you in search results, sites that may include our services or other sites linked from our Site or Services.

14. AMENDMENTS

Our Policy may change from time to time. We will post any Policy changes on our Site and, if the changes are significant, we may consider providing a more explicit notice (including, for certain services, email notification of Policy changes).

15. ACCEPTANCE OF THIS POLICY

We assume that all Users of this Site have carefully read this document and agree to its contents. If someone does not agree with this Policy, they should refrain from using our Site. We reserve the right to change our Policy at any time and inform by using the way as indicated in Section 14. Continued use of this Site implies acceptance of the revised Policy.

16. FURTHER INFORMATION

If you have any further questions regarding the data we collect, or how we use it, then please feel free to contact us at admin@interiorltd.jp

セール商品のよくある質問

セール商品につきましては以下の注意点がございます。

※商品は予告なく掲載終了とさせていただく場合がございます。

※住所不明、長期滞在などの理由による再発送はお受けできません。(但し、再発送手数料250円をお支払いいただければ可能です。)

 

A. セール商品は予告なく価格の変更を行う場合がございます。

価格変更に関するお問い合わせにはご返答することはできません。

 

A. 商品は予告なく価格の変更を行う場合がございますが、ご購入後の商品の値引きはお受けすることはできません。

あらかじめご了承ください。

 

発送/お届けのよくある質問

A. ご入金確認後もしくは注文確定後 最短当日-翌日(土日祝日を除く)に発送致します。

土日祝日は配送業務はお休みとさせて頂きます。

※当ブランドは流動性が高い為、WEB上の在庫と実在庫に多少のズレが生じる場合がございます。その際は、こちらからお客様へご連絡を致します。

万が一、上記期日以上に配送にお時間をいただく恐れがございますので予めご了承の上、ご購入くださいませ。

 

A. ご注文商品は順次発送を行なっております。

念のため、各決済方法ごとに下記ご確認いただけますと幸いです。

 

● 代金引換以外の全ての決済(コンビニ払いについては入金後確認後の発送です。)
ご入金確認後、注文確定後は以下のお日にちでの発送となります。

・16時までのご注文 → 当日発送
例)15日 13:41 にご注文。当日15日夕方便にて発送完了。

・16時以降のご注文 → 翌日発送
例)15日 21:33 にご注文。翌日16日夕方便にて発送完了。

 

● 代金引換にてお支払いの場合

・毎週金曜日16:00を注文の締め切りとし、毎週金曜日の発送となります。(週1回の発送)
例)月曜日 17:11 にご注文。同じ週の金曜日夕方便にて発送完了。
例)金曜日 16:37 にご注文。翌週の金曜日夕方便にて発送完了。

 

土日祝日にご注文の場合、もしくは翌日が土日祝日の場合は、翌営業日の発送となります。
弊社は、土日祝日の配送業務はお休みとさせて頂いております。 
※当ブランドは流動性が高い為、WEB上の在庫と実在庫に多少のズレが生じる場合がございます。 
その際は、こちらからお客様へご連絡を致します。 
万が一、上記期日以上に配送にお時間をいただく恐れがございますので予めご了承の上、ご購入くださいませ。

 

A. 当ショップは紙での納品書の発行を行なっておりません。

納品書の確認方法は、発送完了メールにPDFを添付しておりますのでそちらからご確認ください。

 

A. ネット通販の仕組み上、実際の在庫数とWEBサイトの在庫数に誤差が生じ、ご注文後に在庫切れが判明する場合があります。その際は誠に恐縮ですが速やかにお客様へご連絡させていただきます。

 

決済方法のよくある質問

A. 当ショップでは銀行振込でのご購入はできません。

 

A. ご注文後の決済方法の変更はできません。

一度ご注文をキャンセルし、再度ご注文いただく必要がございます。

※出荷準備が整った場合、キャンセルはできませんので、予めご了承ください。

 

A.代引きのお支払いは現金のみとなります。

 

A. 通常、商品が到着してから1週間ほどでお届けしております。
商品到着から、1週間以上経過しても届かない場合には、大変お手数ですがお問い合せフォームよりご連絡ください。

 

A. GMO後払いの請求書は、下記連絡先まで再発行を依頼ください。

送付先の変更につきましても下記まで宜しくお願いいたします。

 

GMOペイメントサービス株式会社

お問い合わせフォーム

 

その他のよくある質問

A. お電話でのお問い合わせは対応致しかねます。

メールでお問い合わせをいただけますと幸いです。

ご不便をおかけし申し訳ありませんが、何卒よろしくお願いいたします。

 

A. 領収書の発行は行なっておりません。

 

A. ラッピングのサービスは行なっておりません。何卒ご了承ください。

 

A. ご使用のメール設定・ドメインの設定などにより弊社からのメールが受信不可もしくは迷惑メールとして分類されることがございます。

別のパソコン用のメールアドレス(Gmailなど)をカスタマーセンターにご連絡いただきますと注文情報を変更させていただきます。

 

A. 返品内容によってお手続きの内容が異なりますので、下記内容をご確認ください。

※商品到着後、3日以内にお問い合わせフォームへご連絡をお願いいたします。

 

① 不良品や誤発送の場合

・注文番号:

・問題内容:

・全体が分かる写真1枚:

・不良部分が鮮明に見える写真1枚:

 

② 注文誤り(サイズ・カラー)

・注文番号

・交換を希望するサイズ・カラー

 

お問い合わせ内容確認後、次のお手続きをご案内させていただきます。

 

お買い物ガイド

お買い物ガイドはこちら

カスタマーセンター

お問い合わせはこちら